General terms and conditions of sale

General Terms and Conditions of Sale – Axis Ivory Art

1. Purpose
These General Terms and Conditions of Sale (GTC) govern the sales of products offered by Axis Ivory Art via its website and other sales channels. By placing an order, the customer accepts these Terms and Conditions without reservation.

2. Products
The products offered are described and presented as accurately as possible. The images are provided for illustrative purposes only and may differ slightly from the product received.

3. Order

  • Orders are placed via our website or our official contact channels.

  • All orders imply acceptance of the prices and descriptions of the products available.

  • Axis Ivoire Art reserves the right to cancel or refuse any order in case of payment or availability problems.

4. Price

  • Prices are shown in FCFA All taxes included.

  • Delivery charges are specified when placing the order.

  • Axis Ivoire Art reserves the right to change its prices at any time, without affecting orders already confirmed.

5. Payment
Payment is made via the methods offered on the website (mobile money, bank card, bank transfer, etc.). The order is confirmed after payment validation.

6. Delivery

  • Delivery is made to the address provided by the customer.

  • Delivery times are given as a guide only. Axis Ivoire Art cannot be held responsible for delays beyond its control.

  • The customer must be available to receive the package.

7. Right of withdrawal and return

  • The customer has 7 days from the date of receipt of the product to exercise the right of return or exchange, provided that the product is in its original condition.

  • Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

  • See our Return policy for more details.

8. Warranty
Our products are covered by the legal guarantee against manufacturing defects. Any claim must be reported immediately to Axis Ivory Art .

9. Responsibility
Axis Ivoire Art is not liable for any indirect damages that may arise from the use of its products. Liability is limited to the amount of the order.

10. Data Protection
The information collected during the ordering process is used solely for order processing and is not shared with third parties.

11. Applicable Law
These Terms and Conditions are governed by the law in force in Ivory Coast . Any dispute will be submitted to the competent courts.